Job description
The computer service technician makes sure that a company's
IT equipment is configured according to established guidelines. It manages all
terminals and peripherals, including printers, modems, personal computers and
data communication machines. Responsible for identifying and ascertaining the
nature of network errors using appropriate software, the computer support
technician is responsible for troubleshooting. Along with these tasks, he or
she repairs and replaces equipment when it is idle. The position often requires
the individual to have the authority to repair equipment malfunctions and
provide the necessary technical support. The job also plans to keep all
consumables on hand and available. In some cases, the IT support technician
verifies compliance with the end-user corporate policy on network use.
Position requirements
This position requires at least a high school diploma, but a
university degree is often required. Excellent computer skills are needed, as
well as the ability to solve and solve problems. Customer service experience is
usually required. The IT support technician should have strong communication
skills and be able to converse and support those employees who are not
technologically competent.
The position also requires knowledge of basic hardware and
software functions and networks. If the IT technician works in a call center,
he should be able to type quickly and have the writing skills to correctly
insert the data into the job ticket. Organizational skills are essential.
Familiarity with Macintosh and personal computers is also a
requirement. The computer support technician must be motivated with a mind in
tune with the details. People who want to become IT support technicians must be
willing to take responsibility and be reliable. Knowledge of the different
versions of Microsoft, from Vista to Windows 10, is also essential.
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