cable techs jobs

Kesha Phillips of Atlanta, GA hasn't had much luck with Comcast. When a technician came to his house to connect his cable, he told her that his house was not properly wired. Two other technicians were planned: one for pre-wiring, the other for installing cable boxes. When the pre-wiring technician showed up, he said he would do the installation too and told Phillips to cancel his third date. As soon as he did, he told her that he had to leave for another job and left, leaving the installation unfinished.

cable techs jobs

Comcast also confused Phillips' address, mistakenly told her that an appointment had been rescheduled when it wasn't and had mistakenly charged her $ 90 for installation fees. He finally obtained his tax exemption and his Internet and TV connection, after sending "ecare@comcast.com", the company's semi-secret emergency escalation line. "This was by far the craziest experience I have had with anyone's customer service in my life," he tells The Verge.

Benny Druin from North Miami Beach, Florida is another victim of the triple Comcast technician. The first technician was foiled by branches that blocked the cable path. The second technician was to come early in the morning, but when he finally showed up at 6.45pm, it turned out that he was not trained to do the necessary work. The third technician was an entrepreneur who didn't even know how to do the job; he went out to call his supervisor and never came back. "After three days without work and more than eight hours on the phone ... I am still without Comcast service in my home," says Druin.

At the call center, technical support representatives claim to receive three days to eight weeks of training, depending on when they started, where they work and whether they support corporate or residential services. "They don't know what to look for," says Anthony Horrocks, who worked in technical support and collections from 2009 to 2013. "It's easier said:" We will transmit the technology on Tuesday. "