Companies aim to create new value propositions that provide customers with integrated products and service responses that change from a “clean product” focus to product and service system (PSS) perspectives. In the context of this article, Service Engineer (SE), the department responsible for systematic design and product design, is making the field even more complex. Many of the existing models, methods and work engine tools are based on traditional methods of engineering, business and informatics used in a service system or product-service system. To fill this void, this article provides the design of a work engine that combines a tool and design model designed at Tokyo Metropolitan University with a discrete event simulation bench that allows comparisons of multiple PSS systems and customer and internal operations analysis. The study of the subject is best given to show the different stages of character development.
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