Whoever you are, there are likely to be a number of people
who directly interact with customers every day. If this is happening across
multiple email accounts with several different people, it can be difficult to
have context regarding who is actually speaking to a customer.
Help desk systems bring everyone's interaction into a single
interface and allow different conversations to be referenced and used in a
larger context in the user experience. It also allows for features like triage
and automation to be used as a way to keep track of the kinds of problems your
customers encounter.
The help desk tool helps keep the organization out of
clutter by keeping the ticketing process clean and giving reps the tools they
need to get the job done. .
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