Because
the term can be applied to so many different types of jobs, make the job
description of an onsite service technician very specific. Describe the working
conditions and tools used, as well as the level of communication with a
messenger and skills that will help a person be successful in the job.
Are
you a mechanical troubleshooter with a backup in technical support,
programming, or hardware repair? Did you enjoy raising Legos as a child? Would
you like to fix your stuff when it breaks down? Our company is looking for an
onsite service technician for our copy and print department. In this role, you
would work onsite at messaging locations to troubleshoot, maintain, and repair
printers, copiers, and copiers. After some on-the-job training, you'll gain the
technical, mechanical, and electrical skills to use every day in new and
challenging situations as you interact with a wide variety of people, devices,
and situations.
what
is a field service engineer
Job
responsibilities
Evaluate
hardware and software outages using control tools and customer input
Assemble
and reassemble tools to repair or replace worn parts and materials
Reach
customer locations using a personal vehicle, manage your daily route to arrive
in good time based on location and courier issue, and keep accurate time and
mile records
Teach
and train customers on paper and toner refills, basic troubleshooting skills,
and simple solutions (for example, streaks on copies often come from dirty
scanner glass, which can be easily "fixed" without calling for
service)
Provide
good customer service, listen carefully to customer concerns, and deal with
problems satisfactorily for the messenger
