Job description
In
addition to addressing customer questions, concerns and suggestions, support
engineers can focus on issues raised by other departments in their company,
such as sales, manufacturing and operations. They can work in a variety of
industries, from healthcare to telecommunications. Support engineers serve as
specialists in the products their company manufactures and develops. They find
solutions to product problems and help customers overcome technical
difficulties. Duties may include:
To
submit reports regarding product problems
Investigate
technical issues
Manage
and process customer orders
Walking
customers through solutions
Review
product modification requirements
Learning
about product updates and new technologies
Support
engineers also report deficiencies or make suggestions for product
improvements. Through the course, support engineers increase product knowledge
and help with future technical support. Additional responsibilities may include
troubleshooting, troubleshooting, phone calls, and e-mail response.
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