1. Define the problem
Some
technical issues will be easier to solve than others. Simple problems have
quick solutions that do not take much time to solve, while complex problems do
not show a clear solution immediately.
Sometimes,
however, a seemingly complicated problem is simpler than it appears. So making
sure you understand the problem - and its causes - is a top priority. If you
don't take the time to find the cause of the problem, you can create more
problems for yourself without the customer at all.
Understanding
the problem will help ensure that the correct solution to the problems is
implemented, and a solution will be found more quickly. If a person can't log
in, for example, you don't want the servers to restart when that person forgets
their password.
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