Recognized by executives for messenger relations and complaint resolution resulting in multiple messenger service awards based on customer satisfaction feedback.
Provide quality customer service as specified in the
messenger service level agreement and share collaborative relationships within
the Information Services.
Always use messenger service and technical skills
through manual support and phone-based interaction with end users and
management staff.
We provide a level of customer service and
professional interaction with internal, management, and administrative
customers.
Manipulate support tickets using ManageNow, IBM's
Philosophy Package Manager, and Messenger messenger service management
applications.
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