Desktop engineers can influence end users in the daily use of workstations (desktops and laptops) and mobile phones. But do they really get that much attention? I do not believe it.
It’s time to give them adequate credit for the support
they provide to all of us and the technologies we work with. They are the true
heroes of IT professionals. Whenever we have a problem with end users of
desktop or laptop with any of the applications such as SCCM, Lync, Skype,
Microsoft Outlook Registry, WMI (I know that WMI is not an application), etc.,
who will be the last resort ? to our rescue (maybe help re-imagine the
machines). No computer support engineers?
best
course for desktop support engineer
I have received many inquiries from beginners about
the skills needed for desktop support engineers. What is the percentage of work
that computer support engineers do in different areas? I get to know life
inside and outside of desktop support engineers as I spend my first 4 years as
a desktop engineer.
There is a question mark in desktop support engineers
(this also applies to technical support / technical support engineers).
Consider how to advance in the race. How to access server support and how to
access SCCM support? How do I access Exchange or Office 365 support? So there
are no shortcuts here, you first need to learn basic IT skills and then move on
to technology-specific learning. For example, I have a post that talks about
“How to learn SCCM ConfigMgr and Intune”.
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