Thursday, August 5, 2021

help desk it support salary

“We’re finding that we need to help people solve their home wifi networks, and stuff like that,” said John Lilleyman, CIO at Stemcell Technologies, a biotechnology company in Vancouver, BC, which has a workforce of about 10%. remote staff to over 90% in March. We try to help them get to the edge of our network, and once they are in place, we can use [existing] tools [to manage network security]. "

help desk it support salary

The problem with remote work problems

Stemcell employees must use the company 's SSL VPN to access the corporate network - the company does not allow terminating devices to access corporate systems directly. Many employees use a remote desktop protocol (RDP) to remotely connect to laboratory equipment. The huge increase in remote workers meant that Stemcell had to purchase more licenses for its AWS-based VPN software.

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computer support technician definition

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